Refund Policy

Subscriptions and renewals

Paid plans renew automatically at the end of each billing period (monthly or annually, depending on the plan you selected) until you cancel.

If you cancel, you keep access until the end of the current paid period, after which your account reverts to the free tier.

Cancelling a subscription

You can cancel at any time from the same store you used to subscribe — your device's subscription settings on iOS/Android (Apple App Store / Google Play) or, on web, your GlucoScan account profile.

Cancelling stops future renewals only; it does not refund the current period.

Refund eligibility

If you cancel within 14 days of an initial paid purchase and have not materially used paid-tier features during that window, you may request a full refund. Beyond that 14-day window, fees are generally non-refundable, though refunds may be granted in cases of clear service outage or billing error.

All refunds are issued back to the original payment method and may take 5–10 business days to appear, depending on your bank or store platform.

Store-platform rules

Subscriptions purchased on iOS or Android are governed by Apple's and Google's respective subscription and refund policies. Apple and Google may, at their discretion, issue refunds for in-app purchases made through their stores; GlucoScan cannot override those platform decisions.

For purchases made through a web store by card, GlucoScan handles the refund directly under this policy.

Founding members

Founding members (the first 5,000 GlucoScan users) receive paid-tier access at no cost for the lifetime of their account. Founding access is not a paid purchase and is not itself refundable — if founding status were ever to change, you would simply revert to the free tier.

How to request a refund

To request a refund, contact us through the Contact page with the subject "Refund request" and include the email on your account, the date of the charge, and a brief reason. We aim to respond within 5 business days.

Changes to this policy

We may update this Refund Policy from time to time. Material changes will be reflected by updating the page and the "Last updated" date. Continued use after changes constitutes acceptance.